Privacy Policy
At Heart and Soul Gift Shop, we prioritize your experience from the moment you visit our site through every step of your purchase. We understand that simplicity is key to creating a positive and lasting impression of our company. That’s why we strive to make our legal disclosures and documents straightforward, transparent, and easy to understand—while fully compliant with all regulations.
We value the trust you place in us, and we know that building and maintaining that trust depends on clear communication and a seamless user experience. To protect both you and our business, we disclose the various ways we may collect information from you as well as what we may use the information for. This transparency helps us stay compliant with legal standards while upholding ethical business practices and making our policies relatable.
Our commitment to legal compliance is just as strong as our dedication to good business values and building strong customer relationships. Protecting our company and our customers on every level possible has been embedded into our core values and company culture. Protecting our concept, company and employees ensures we can continue offering the Signature Heart and Soul Experience to our loyal customers and community.
We cherish being part of your special occasions and celebrations, and we remain devoted to maintaining a trustworthy, transparent connection so we can serve you for many years to come.
The following discloses our practices regarding information collection and usage website located at Heart and Soul Gift Shop | Discover Unique Gifts, the related mobile website, and the mobile application (collectively, the “Websites”) and the service provided thereon (the “Service”).
By shopping with us or browsing the cozy corners of our site, you signify your agreement to the Privacy Policy, Terms of Service and additionally, consent to our handling of your information as described within.
When you make your information available to us, such as when you subscribe to our newsletter, place an order or customize a gift, we use it solely to process your transaction, fulfill your order, and provide customer service. We may also send out seasonal catalogs and promotional discounts to our loyal VIP and ELITE members. Personally Identifiable Information we may ask you for, you may voluntarily submit or you may provide to us could include, but is not limited to:
· Your name
· Your contact information (including, without limitation, address and email address)
· Your IP address
· Browser type & version
· Device type
· Operating system
· Pages visited and time spent on the site
· Keyword searches leading to our site
· Referral sources; and
· Other personal information
This information helps us understand how visitors interact with our site and improve your shopping experience.
When you browse our domain or use our online services, some cookies or similar tracking technologies may be utilized to enhance site functionality, remember your preferences, and gather anonymous usage data. None of this information personally identifies you unless you voluntarily provide personal details during your shopping or communication with us. All choices regarding cookies and tracking technology in our control have been selected as only necessary or essential to site performance.
Our team may retain collected information to better serve you for up to 10 years however, you as a consumer always have rights under relevant privacy laws and related to the proposed Pennsylvania Consumer Data Privacy Act (PCDPA).
As a consumer, you have a right to:
Confirm if your data is being processed.
Access, correct, and delete personal data.
Receive a portable copy of your data.
Opt out of targeted advertising and the sale of your data.
Opt Out Process
You have the right and may opt out of our loyalty program or Giftshop Newsletter anytime, though we think you will enjoy the free reminders for common gifting occasions and our unique inclusions. Please email us at support@heartandsoulgiftshop.com or through the Contact page on our site for any related questions or concerns about your privacy and kindly allow us 48 hours to respond. In addition, our team will be happy to assist you in answering any other questions, concerns, special accommodation requests or issues related to any part of your experience shopping with us, as well.
Third Party Advisement
Information and data shared with us may be disclosed to trusted third parties who assist in site development and performance, order fulfillment, payment processing, bookkeeping and shipping. Though we do not sell or rent your personal information to outside parties, we may share personally identifiable information collected in connection with providing the Signature Heart and Soul Shopping Experience and customizing your order.
Because our website was built with the assistance of Squarespace Services, our privacy policy must meet their requirements. Additionally, by navigating through our site, you agree to Squarespace’s Privacy Policy and Data Collection Policy. Squarespace or our domain host provider may collect certain information necessary for site functionality and analytics. This can include non-personally identifiable information such as:
IP addresses
Browser type and version
Device type
Operating system
Pages visited, time of visit and time spent on the site
Referral sources
When collecting this information through automatic means to improve your experience, it is possible to unintentionally collect or receive personally identifiable information as well. If you believe that we have inadvertently collected your personal information, please notify us at support@heartandsoulgiftshop.com.
Google Analytics Advisement
The Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
We recommend that you read the privacy practices of all our Third-Party Vendors before submitting any sensitive information on our site.
Other third parties involved that may collect data and a link to their privacy policies:
· Squarespace
· Square
· Intuit
The Privacy Policy for Heart and Soul Gift Shop | Discover Unique Gifts not create rights enforceable by third parties.
Site Terms of Use
Use of this Service is governed by, and subject to, the Terms of Use located at Terms of Service | Learn, Shop, Connect Today — Heart and Soul Gift Shop. This Privacy Policy is incorporated into the Terms. Your use, or access, of the Service constitutes your agreement to the provisions listed in Terms of Use, as well.
In-House Security Measures
In every aspect of our business operations, we strive to gain trust from our consumers and within our community. We also prioritize making our customers feel comfortable and protected while shopping with us. To best accomplish this, we disclose the security measures we are taking to protect personal data, provide relatable explanation why we take the following precautions and why it may give our customers peace of mind.
1.) Secure Data Transmission
· HTTPS – To protect sensitive information like credit card details by encrypting data transmitted between your browser and our server.
· SSL Certificates – For a secured connection and to visually verify our website legitimacy.
· Secure Payment Gateways – We ensure partnership with reputable and secure payment processors that encrypt and protect financial data during transactions.
2.) Strong Authentication and Access Control
· Strong Passwords and Multi-Factor Authentication – For an extra layer of security.
· Access Controls – To restrict access to sensitive data.
3.) Website Security and Maintenance
· Secure Hosting – We have chosen a reputable host provider that offers us robust security features such as firewalls and regular security updates.
· Antivirus and Anti-Malware – MacAfee Total Protection installed on our business devices.
· Regular Backups and Security Audits – To prevent data loss and address vulnerabilities.
· We plan to use a Content Delivery Network (CDN) to distribute content across multiple servers in efforts to prevent hackers and information breaches.
4.) Data Protection and Compliance
· Data Encryption and PCI DSS Compliance
· Data Loss Prevention, Monitoring and Logging – To detect suspicious activity and for data leak protection.
· Privacy Regulations – To ensure our members rights regarding their personal data are protected.
Protection for Children
We generally do not collect personally identifiable information from children under the age of 13 or otherwise would do so in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and the appropriate consent from the child’s parent or guardian. If we become aware that personally identifiable information from a child under 13 has been collected without such a child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
Communications with Heart and Soul Gift Shop LLC
By providing your contact information to us (including, without limitation, your email address, physical address and phone number), you consent to receive communications from us with requested information and product or service updates, phone calls and/or text messages from us that may cause you to incur extra data, text messaging, or other charges from your wireless carrier. You agree to be responsible for any carrier charges incurred because of phone and text communications from Heart and Soul Gift Shop LLC.
Any communication or material you transmit to us, including, but not limited to, data, questions, suggestions, and customized messages of admiration, may be used by us for any purpose. Purposes we may use these communications include product line development, reproduction, disclosure and publication. Furthermore, you agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us, as well as any data developed using such communication, for developing our product lines, manufacturing and marketing products and services using such information, without compensation.
Servers and Governing Law
Our servers are maintained in the United States. By using our website to browse and make purchases, you consent to store and use your personally identifiable information in the United States as specified in this Privacy Policy. You understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States. This Privacy Policy and our legal obligations hereunder are subject to the laws of the State of Pennsylvania regardless of your location. You hereby consent to the exclusive jurisdiction of and venue in the courts located in the State of Pennsylvania, County of Allegheny, in all disputes arising out of or relating to the Services.
For more information on protecting your privacy, please visit www.ftc.gov/privacy.
Though we retain the right to update our Privacy Policy at any time, your rights as a consumer and as one of our VIP or ELITE members will always remain.
Contact
If you have any questions or concerns about your privacy, please feel free to contact us directly at support@heartandsoulgiftshop.com.
Effective Date
This Privacy Policy was last revised on 06/19/2025.