Intellectual Property Rights

Heart and Soul Gift Shop LLC owns all content, product designs, and branding on this website, including logos and graphics, and ensures the protection of all intellectual property rights.

Heart and Soul Gift Shop LLC Personalization Content Policy

You can add personalization directly on the product page by filling in the provided fields. When you add the item to your cart, you’ll be asked for your custom details. Your cart is always at the top right of the site so you can review or change your personalization before checking out.

Our Terms of Service match our Refund Policy on issues with personalization or damaged items. Please double-check all personalization details for accuracy, including spelling and design.

Once an order is placed and production starts, changes or cancellations may not be allowed. See our Refund Policy for details.

For custom requests beyond the listed options, email us at support@heartandsoulgiftshop.com. We’ll offer options to help.

We reserve the right to reject personalization that is offensive, illegal, or harmful to our brand. If this happens, we’ll contact you and give 24 hours to fix it before shipping.

You are responsible for having legal rights to any designs or artwork you submit.

Since many items are handmade or customized, slight differences in color, size, or design can happen. If your order looks wrong or different from the description, please contact us right away.

Order Processing, Production, Shipping, and Delivery
Our terms of service for order processing, production, shipping, and delivery follow the guidelines set forth in our shipping policies. This includes detailed information on available shipping methods and associated costs. Customers should be aware that shipping delays may occur due to third-party carrier schedules, business days, holidays, and other related factors beyond our control.

Payment Options and Fees
Heart and Soul Gift Shop LLC offers a variety of secure payment options for customer convenience. We assume responsibility for all Squarespace and Intuit transaction fees, providing this as a benefit to those who shop with us.

Terms of Service and Legal Governance
Our terms of service are consistent with our Privacy Policy regarding governing law and dispute resolution procedures, which include arbitration as the preferred method of resolving conflicts.

Customer Support and Contact Information
Contact details are available in the footer of every page on our website and are also included within all of our policy documentation. We encourage customers to reach out with any inquiries, requests for support, or accommodation needs. Our team is committed to providing assistance and ensuring a positive experience with Heart and Soul Gift Shop LLC.